Orders are shipped via FedEx or the United States Postal Service. All orders are processed within one
business day if received prior to 12:00 pm CST. Expected delivery time is between 1 -3 business days.
Guaranteed 2–Day and Overnight Shipping is available for an additional cost for
both wholesale and retail customers. However, due to the fact that
FedEx does not provide deliveries on Saturdays, 2–Day delivery
requests must be placed no later than Wednesday at 12:00 pm CST and
overnight delivery requests must be placed no later than Thursday at
12:00 pm CST in order for your order to arrive before the weekend.
During the summer months, Ultrabiotic, Pedia Biotic, Absolute Greens, Ultimate Body Cleanse and MetaLife kits will not ship on Fridays, or over holidays due to the impact of the heat on
the product.
If one or more items are on back order that are part of a larger order, the
items that are in stock will be shipped immediately, and the back
ordered items will be shipped as soon as they are available with no
additional shipping cost incurred by you.
When an order is shipped, you will receive an email confirmation and
a tracking number for your convenience. If you do not receive your
order in a reasonable period of time, you can track your order, contact
our support team via email at support@aceva.com or call
our office at 877-688-7241.